Contact | Jamaica Blue New Zealand

Frequently Asked Questions

Franchise

Are there any opportunities available for new franchise stores?

Our café franchise business model allows Jamaica Blue to be flexible and creative with our different café formats, from fully licensed café businesses and inline cafés to kiosks that all operate successfully within residential areas, commercial towers, shopping centres, airports and hospitals.

Loyalty

When will I receive my complimentary slice of cake?

You will receive an email at the beginning of your Birthday month to notify you of your complimentary slice of Birthday cake. This will automatically be uploaded to your card and will expire at the end of the month.

I received an email for a complimentary slice of cake, yet I couldn’t redeem this in store?

There are a number of reasons why this could be: The reward is only valid for the month of your Birthday and the offer has expired. You registered your email to an older card, and have yet to register your new card. Please give us a call or email so we can transfer your details from your old card to your new card.

I have accumulated over 25 points yet my points balance displays less than 25 or zero?

Every time your account reaches 25 points this is converted into a small complimentary coffee voucher so you will never have more than 24 points at any one time. However you can continue to accumulate coffees.

I can’t find my verification code?

The verification code is located on the back of your loyalty card. Underneath ‘Crew No.’

I don’t remember my password?

To reset your password please visit: https://members.jamaicablue.co.nz/recover

I haven’t registered my card, can I still use it?

Un-registered cards can still be used in store to accrue points and gain small complimentary coffees but by registering online you will receive a complimentary small size hot beverage for registering as well as a slice of birthday cake anytime in the month of your birthday.

Can I use my Caribbean Crew card in regions outside of the place where the card was issued?

Unfortunately you will not be able to use your Caribbean Crew card outside of the place where the card was issued as the loyalty programs are separate. You will need to register for a new card overseas.

Will I receive lots of emails from Jamaica Blue if I provide my email address?

We will only send you emails which are relevant to your local store and occasional national emails, but you can choose to opt out at any point.

Loyalty terms and conditions?

Our loyalty terms and conditions can be found here. https://jablueconz.wpengine.com/loyalty-program/

General questions

How do I find my nearest Jamaica Blue?

Use our store locator to find your nearest Jamaica Blue. https://jablueconz.wpengine.com/store-locations/

Are you able to provide catering for events?

Please ask your local Jamaica Blue if they offer a catering menu.

Why do your prices vary across stores?

At Jamaica Blue cafes, we purchase fresh, local ingredients to create our dishes. Depending on the location of our cafes, will depend on the price of ingredients, which is why our prices vary from store to store.

International stores

Please find our international website links below. Australia - https://jamaicablue.com.au/ UAE - http://www.jamaicablue.ae/ China - http://www.jamaicablue.com.cn/ Malaysia - https://www.jamaicablue.com.my/ UK - https://www.jamaicablue.co.uk/

How to provide Feedback

Jamaica Blue would love to hear your experiences with our stores. You can do this right now by sending us an email at hello@jamaicablue.com.au and we’ll ensure your feedback is passed onto the right department.

Trading hours

You can locate our trading hours on our store locator on our website. https://jablueconz.wpengine.com/store-locations/

E-commerce

Do you sell your coffee beans?

Yes, jump on our website and purchase our Jamaica Blue coffee beans online. https://jamaicabluenz.myshopify.com/

Nutritional Information

Do you offer plant milk alternatives?

Yes, all of our cafes offer soy milk. Check with your local café as to what other plant-based milk alternatives they offer.

Do you have gluten free products?

At Jamaica Blue, we do not offer any item as “gluten free”, even though the item may in fact contain no gluten. The reason for this is that we cannot grantee that a gluten free product does not come in to contact with other products in the cool room or cabinet which contain gluten. Please check with your local café for low gluten options.

AT JAMAICA BLUE, wE’RE ALL EARS

We love feedback.

Which is why when you call us, you’re not going to hit a ridiculously long phone menu.

And when you email, it isn’t going into the black hole, never to be seen (or heard from) again.

Instead, we’re all about providing the exceptional service that we want to experience for ourselves. We’re here to provide you with more information, answer any questions you may have, or create effective solutions for any concerns. And we’ll get back to you as quickly as possible – promise.

So, let’s talk.

Jamaica Blue Head Offices

Australia

Jamaica Blue Pty Ltd

Unit 215F1, Building 215
The Entertainment Quarter
122 Lang Road
Moore Park NSW 2021

Or PO Box 303
Double Bay NSW 1360

T 1800 622 338

T 02 9302 2200

F 02 9302 2212

New Zealand