The success of our Jamaica Blue cafes relies on each crew member’s contribution to the team.
We all have a role to play and we encourage our teams to support each other on their shifts so that our customers receive the best possible experience.
While each role will vary a little from café to café, these are the key responsibilities of each role.
Shift Supervisor
This position is responsible for:
- Ensuring that all team members are equipped with training and knowledge to deliver the best customer experience
- Ordering
- Rostering
- Standards of service
- Ensuring health and safety practices are adhered to
Guest Service Ambassador
This role is responsible for:
- Delivering friendly service, a warm welcome, ensuring wait times are kept to a minimum
- Knowledge of the menu
- Cashiering
- Team player
Barista
This position is responsible for:
- All things coffee, delivering freshly grind coffee to every order
- Ensuring extraction is between 25-30 seconds, quality takes a little time!
- Assist in other roles in the café
- Ensure the coffee machine and equipment is in tip top working order
Cook
This role is responsible for:
- Food preparation
- Health and safety practices in the kitchen and service areas
- Ensure all menu items are made to order and meet the high standards of Jamaica Blue
- Making sure that the cabinet is well presented and appealing
